CIS-CSM Valid Study Plan, Latest CIS-CSM Exam Preparation

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q172-Q177):

NEW QUESTION # 172
What action is required to enable agents to create an incident record for a case?

A. They must be assigned with the itil role
B. They must be assigned with the snc_intemal role
C. They must be assigned with the sn_customerservice.itsm_contributor role
D. They must be assigned with the read role for incident

Answer: B

NEW QUESTION # 173
From which places in ServiceNow can a customer service agent [sn_customerservice_agent] create a case? (Choose three.)

A. Special Handling Note
B. Incident
C. Chat
D. Account
E. Customer Service Application

Answer: C,D,E

NEW QUESTION # 174
Which of the following allows you to install out-of-the-box Customer Service Management applications within your ServiceNow instance?
Choose 2 answers

A. Update Sets
B. Store APPs
C. Plugins
D. XML unloads

Answer: B,C

Explanation:
Store Apps: The exclusive source for Now Certified enterprise workflow apps from partners that complement and extend ServiceNow.
- Plugins: Plugins are software components that provide specific features and functionalities within a ServiceNow instance.
https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/plugins/concept/c_ServiceNowPlugins.html
https://store.servicenow.com/sn_appstore_store.do#!/store/aboutus

NEW QUESTION # 175
Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?

A. Live chat
B. Viewing knowledge articles
C. Consumer self-registration
D. Open an incident

Answer: C

NEW QUESTION # 176
What one of the following is optional when creating a Catalog workflow?

A. Publishing the workflow
B. Approving the workflow
C. Managing workflow versions
D. Defining workflow activities

Answer: C

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/workflow- administration/task/t_CrtWkflwNewSvcCtlgItm.html

NEW QUESTION # 177
......

The ServiceNow CIS-CSM Certification is one of the most valuable certificates in the modern ServiceNow world. This ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM) certification exam is designed to validate a candidate's skills and knowledge level. With this CIS-CSM exam everyone whether he is a beginner or seasoned professional can not only validate their expertise but also get solid proof of their skills and knowledge. By doing this you can gain several personal and professional benefits.

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CIS-CSM Valid Study Plan, Latest CIS-CSM Exam Preparation

Latest ServiceNow CIS-CSM Exam Preparation & CIS-CSM Reliable Exam Braindumps

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q172-Q177):

100% Pass 2025 ServiceNow CIS-CSM: ServiceNow Certified Implementation Specialist - Customer Service Management Exam Unparalleled Valid Study Plan

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